Administrator Announced for the Jennie B. Richmond Nursing Home
Bertrand Chaffee Hospital and the Jennie B. Richmond Nursing Home have announced that Carole Francis will join the leadership team as long term care administrator this month.
“I am looking forward to getting to know all of the care partners in the community, including residents, family members, employees and volunteers,” said Francis. “As the Jennie B.’s administrator, it is my responsibility to embrace a culture of person-centered care that ensures well-being and a life worth living.”
Francis earned a master of business administration from SUNY Buffalo with a concentration in accounting, and a bachelor of science in education from Buffalo State College. She is also a certified public accountant. Her background in nursing home administration, along with healthcare finance and human resources, has been developed in the long-term care environment. She has more than 30 years’ experience with managing budgets and establishing relationships with residents, families and employees.
“We’re very pleased to welcome Carole to our leadership team,” said Nils Gunnersen, CEO of Bertrand Chaffee Hospital. “She brings a wealth of nursing home experience in addition to strong skill sets in the financial and administrative aspects of healthcare.”
Francis begins her work in Springville on January 8, 2018.



The Jennie B. Richmond Nursing Home marked the end of an era on Friday, December 15 with the retirement of long-time administrator Roger Soricelli after 15 years.
Representatives from the Cattaraugus County Town Highway Superintendents Association delivered a sleigh full – or maybe car full – of toys and games to the Bertrand Chaffee Hospital Emergency Department and Lab on December 15.
Melanye Deuble-Hankins will join the Bertrand Chaffee Hospital Primary Care Center on Monday, November 27 as a physician assistant.
November 14 is
Springville resident Kathleen Hebdon, RN received one of two “Rising Star” Awards from the American Association of Diabetes Educators (AADE) at its August meeting. She was recognized as a diabetes educator who has demonstrated leadership and commitment in her practice.
Educational, inspirational and hopeful are three words to describe the “Fall into Health” event at the Arcade VFW on October 19.
One incredible fact: when combining the number of years of experience in healthcare among the speakers, which included CFO Teresa Donohue, Imaging Manager Lisa Smith, Board and Foundation Board Member Claudia Miller, Patient and Family Services Manager Renna Thaine, RN, and others, the total was well over 100 years.
Another event for the spring is in its earliest planning stages.
Bertrand Chaffee Hospital had a fantastic turnout for its Ribbon Cutting event on October 6 for 3D Mammography!
Bertrand Chaffee Hospital’s recent award of $11.3 million from New York State’s Department of Health represents a significant investment of taxpayer dollars in our community. For the medical staff of our facility, it represents something else. That is, that our progress and plans have been recognized as meaningful and worthy of funding.