Live What You Love: Mary Lou Wright Retires after Four Decades at BCH

Mary Lou Wright has a quote above her computer that states, “Live What You Love.” For all but a few months of her entire professional career, Wright has been part of the fabric of Bertrand Chaffee Hospital and its Physical Therapy Department, doing exactly that: living what she loves. That career includes a time period that has extended for more than half the hospital’s history.

Starting in June 1975, Wright applied her bachelor of science degree in physical therapy from the University at Buffalo to part-time roles at Fiddler’s Green Manor and Bertrand Chaffee Hospital. “Within a year, BCH asked me to come here full time,” said Wright. Three years later her supervisor relocated to Florida, and she was offered the director of rehab position.

In her first years at BCH, most patients were seen on an outpatient basis. “Back then, therapists were not allowed to evaluate patients,” Wright offered. “We would get a prescription from the physician basically telling us what to do.”

She continued, “As the profession grew, physical therapists became recognized as an integral part of the patient care team. We now perform in-depth evaluations to determine a diagnosis, individual plan of care, and prognosis.”

When asked about how physical therapy has changed across five decades, Wright explained, “So much of the basics of PT have always been the same – heat and cold, massage, electrical stimulation, ultrasound, exercise – those things have not changed.”

She offered this explanation, “But now, the field has expanded to a more hands-on approach, such as manual techniques, and instrument-assisted soft tissue mobilization. There are new advances in aquatic therapy, vestibular rehab, orthotic and prosthetic devices, and even robotic technology…Patients can also have direct access to PT without a prescription, but with some limitations attached.”

It is the responsibility of the physical therapist to determine the best plan of care for each individual. “In a way, we’re like mechanics,” said Wright. “We help with the fine tuning and getting patients to run – or walk and function – better. It’s all about quality of life.”

Wright initially wanted to be a teacher, but when she was entering college in the 1970s, the market for educators was flooded. But for the past 43 years, she has served as a teacher in a different way, working with thousands of patients on their road to recovery from injuries, surgeries and chronic conditions.

“I have always felt I became what I was meant to be, and have loved what I do,” Wright remarked. “I can only hope that I have had some positive impact on the lives of those we call our patients, many of whom I am now lucky to call friends. It is the lives we touch and the relationships we develop that make healthcare such a unique field. I will miss that the most.”

 

Marion Igel: 20 Years as a BCH Volunteer

For a woman like Marion Igel of Boston, volunteering is seen in terms of a commitment to a job. She started as a transport volunteer at Bertrand Chaffee Hospital and its Physical Therapy Department on June 18, 1997. And at the end of this June, twenty years later, Igel has kept that commitment to the patients of BCH.

After retiring from the banking industry and roles at the “Big E” (Erie County Savings Bank), Igel looked for a way to fill her time. Her second-oldest sister was volunteer at Our Lady of Victory, and later at Mercy Hospital in Buffalo. Igel lived in Boston, she wanted to find something closer to home.  She called Bertrand Chaffee Hospital, and was soon connected with the PT department. Her assignment: for one day a week, spend six hours transporting patients to physical therapy appointments from the Jennie B. Richmond Nursing Home and the medical-surgical floor of BCH.

“It’s the people that have kept me volunteering all these years,” explained Igel. “I grew attached, especially to some of the residents at the Jennie B.”

Igel continued, “Volunteering and helping people made me feel good, and I made great friends along the way.”

Mary Lou Wright, director of the Physical Therapy Department, explained, “Marion has put in miles of walking over the years, transporting patients and running interdepartmental errands.” Wright added, “Volunteers can ‘walk away’ at any time…Marion chose to stay, and we have been very fortunate to have her as part of our team, and to know and love her as part of our family.”

Igel has a son in Texas and a daughter who lives just a few minutes away in Boston (NY), with five grandchildren and six great-grandchildren. She said that she would tell future volunteers at BCH about the empathy involved in being a hospital volunteer: “Be devoted and learn to associate yourself with the patients…one day you could be in that position.”