Bertrand Chaffee Hospital Updated Visitation Policy and Hours

Updated Medical Floor Visiting Hours: 11:00am – 7:00pm*

  • All visitors must check in and be screened for symptoms (cough, shortness of breath, or fever) or potential exposure to someone with COVID-19.
  • All visitors must wear a mask upon entering the facility.
  • All visitors must be 12 years of age or older.
  • Up to two visitors per patient are allowed at one time.

* In accordance with the NYS Department of Health screening guidelines, visitors outside the posted visiting hours may be allowed only with the approval and coordination of the nurse manager or nursing supervisor on duty.

Thank you for your cooperation!

Update Regarding Visitation at Bertrand Chaffee Hospital

Updated: 1/29/2021

With the lifting of the orange and yellow restriction zones in Erie County, NYS Department of Health declared that hospital visitation can begin again with strict safeguards that will limit the possibility of the spread of COVID-19 to patients, staff, and visitors.

Effective Monday, February 1, Bertrand Chaffee Hospital will resume visitation on the Medical Floor.

Bertrand Chaffee Hospital has adopted and is implementing the following measures in order to resume visitation on the Medical Floor:

  • Visitation hours are from 10:00am to 12:00pm and 5:00pm to 7:00pm, only. Visitors are only to visit the patient’s room and should not walk around other areas of the Hospital building.
  • Per the NYS Department of Health, visitors must be greater than 18 years old, with the exception of end-of-life visits.
  • Visitation will be limited to one visitor per patient at a time.
  • Visitors must wear a mask over their mouth and nose when in the Hospital building. If entering an Isolation Precaution room, visitors will be required to wear all appropriate Personal Protective Equipment (PPE). If the visitor does not agree to wear all appropriate PPE, they can be denied visitation.
  • Visitors must enter Bertrand Chaffee Hospital through the Main Entrance lobby door and must proceed directly to the screening table.
  • Visitors will be screened for temperature, any COVID symptoms in the last 14 days, and any contact with a COVID positive person in the last 14 days.
  • Information about the risks of visiting will be given to the visitor at the screening desk and their name, phone number, who they are visiting, and the date and time of the visit will be recorded. Visitors will be given a “Visitor” sticker to wear.

Emergency Room visitation remains unchanged; one visitor per patient at the discretion of the Emergency Room staff and will undergo the screening process and procedures as outlined above.

Ambulatory Surgery patients undergoing same-day procedures may be accompanied by one person, only, and will undergo the screening process and procedures as outlined above.

Bertrand Chaffee Hospital, following guidance from the New York State Department of Health and the Centers for Disease Control and Prevention, reserves the right to modify these policies and measures at any time.

Bertrand Chaffee Hospital Temporarily Suspends Hospital Visitations Beginning November 16

In response to the recent rise in COVID-positive cases in our region, Bertrand Chaffee Hospital is suspending all visitation to the Medical/Surgical floor, effective Monday, November 16, 2020. Exceptions to visitor restrictions will be made only at the discretion of the Hospital staff following guidance from the New York State Department of Health. These visitors will be subject to a verbal health screening and temperature scan upon entrance to the Hospital building.

Emergency Room visitation remains unchanged; one visitor per patient at the discretion of the Emergency Room staff and the visitor will undergo the screening process and procedures as outlined above. Additional visitors are encouraged to wait outside of the building in their vehicle.

This decision was made out of an abundance of caution to protect the safety of Bertrand Chaffee Hospital patients and staff.

“Our Emergency Preparedness team has been monitoring the progress of the virus and has been in constant communication with our county and state health departments,” said Vice President of Medical Affairs Dr. Ed Heidelberger. “While we are not required to suspend hospital visitations at this time, we believe it is a decision that is keeping the safety of our patients and the well-being of our community in mind – our number one priority in our efforts to slow the spread of COVID-19.”

Jennie B. Richmond Nursing Home’s visitation policy remains unchanged from the guidance put forth by the New York State Department of Health on September 17.

Bertrand Chaffee Hospital, following guidance from the New York State Department of Health and the Centers for Disease Control and Prevention, reserves the right to modify these policies and measures at any time.

As a reminder, those in need of COVID testing are asked to consult their primary care provider first or call the Hospital first. All COVID testing at BCH requires a medical professional order. Please do not come directly to the hospital. Bertrand Chaffee Hospital has procedures put in place for COVID testing in order to keep patients and staff safe.

Thank you for continuing to do your part in order to keep our community healthy and safe.

Department Spotlight: Medical-Surgical Department

The inpatient care provided on Bertrand Chaffee Hospital’s second floor forms the core of healthcare services in Springville. For recovery from a serious illness, ailment or injury, a stay at “the Gem on the Hill” is one service among many available at our community hospital.

The culture of a hospital stay has changed over the years. Weeks of recuperation in an inpatient setting used to be the norm. Today, there is an emphasis on recovering at home in consultation with one’s primary care provider.

A shift in inpatient stays at Bertrand Chaffee Hospital has been the introduction of a hospitalist program. Hospitalists are physicians, physician assistants and nurse practitioners who manage patient care during their time “on the floor.” They coordinate medications, tests, treatment, education and discharge as a team with respiratory therapists, physical therapists, a pharmacist, social worker and family members to aid patients as they heal. Add to that a first-class nursing team and BCH patients are in good and caring hands.

“Our nursing staff understands that no one looks forward to being in the hospital,” said Donelle Thomas, RN, medical-surgical nurse manager. “We want our patients and their families to be as comfortable as possible as they recover, and that they’re prepared to continue to heal and resume normal activities once they’re released.”

With support from the BCH Foundation and donors like the BCH Women’s Association, Cordelian Club and Springville-Griffith Community Education Foundation, the hospital has invested in new inpatient beds, vital signs equipment and room renovations.