Bertrand Chaffee Orthopaedic Surgery Center Opens

Pictured L to R: Jim O’May, PA; patient Nancy Bodekor; Dr. Paul Mason

On Monday, May 2, Bertrand Chaffee Hospital welcomed its news providers Dr. Paul Mason and Jim O’May, PA to the BCH family with the opening of the Bertrand Chaffee Orthopaedic Surgery Center.

Bertrand Chaffee Hospital is thrilled to offer orthopaedic services to Springville and the surrounding communities and for these two providers to be a part of the BCH team.

To schedule an appointment at the Bertrand Chaffee Orthopaedic Surgery Center, please call (716) 794-3299.

BCH is Hiring

BCH is hiring for its expanding Surgical Suite.

We are seeking applicants for the following positions: Surgical Registered Nurse (RN), Surgical Technician/OR Technician, and Sterilization Technician.

Please contact Recruiter Kelly Tracy today at 716-592-8140 x 4715 or email your resume to

Bertrand Chaffee Hospital Announces Orthopaedic Program, New Providers

Bertrand Chaffee Hospital is pleased to announce the introduction of the Orthopaedic Surgery Center at Bertrand Chaffee Hospital starting on May 2, 2022.

Dr. Paul Mason, MD, will be providing orthopaedic services to Springville and the surrounding communities. Dr. Mason completed medical school at the State University of New York at Buffalo’s Jacobs School of Medicine and Orthopaedic Training and Fellowship in hip and knee reconstruction at the world-renowned Henry Ford Health Systems. He is board-certified by the American Academy of Orthopaedic Surgeons.

Dr. Mason is a founding partner of Buffalo Orthopaedic Group and Buffalo Bone and Joint Surgery. He is Past President of the Medical Staff at Sisters of Charity Hospital and served as Medical Director of the Millard Fillmore Ambulatory Surgical Center.

Dr. Mason is a native Western New Yorker, where he has practiced for nearly 20 years, and where he and his wife raised their four children.

Joining Dr. Mason is Physician Assistant Jim O’ May. Mr. O’ May graduated from Daemen University’s Masters of Science in Physician Assistant Studies. He has practiced with Dr. Mason for 16 years. A Rochester native, Mr. O’ May is the proud father of two girls and currently resides in Lancaster.

Dr. Mason specializes in hip and knee reconstruction, arthroscopic treatment of shoulder disorders, and Carpal tunnel syndrome. He has achieved Joint Commission on Accreditation of Healthcare Organization (JCAHO) accreditation for Advanced Hip and Knee Joint Reconstruction Certification and is one of only a handful of joint programs in New York State to have achieved this prestigious certification. His consistent HCAHPS scores rank him in the top 1% of orthopaedic surgeons nationally.

“Dr. Mason brings a vast wealth of experience to Bertrand Chaffee Hospital,” said BCH CEO Nils Gunnersen. “Dr. Mason, Mr. O’ May, and their orthopaedic practice are a perfect complement to our campus and our organization’s strategic intent to grow and add new services for our community. We are enthusiastic to have them join the BCH family and share their expertise in order to best serve our patients.”

Bertrand Chaffee Hospital’s new Orthopaedic Surgery Center will be accepting new patients. For more information, please call (716) 794-3299.

Jennie B. Richmond Nursing Home Helping the Community Thrive with Health Care Training Program

Pictured L-R: Jennie B. Richmond Nursing Home Administrator Carole Francis; CNA Training Graduates Danielle Spencer, Kelsey Wood, Molly Shanahan, Brianna Stutzman, Charla Walsh; Jennie B. Richmond Nursing Home Director of Nursing Renna Thaine. Missing from photo is Harley Lafferty.

Jennie B. Richmond Nursing Home invests in the future of our employees. We know that caring for our staff extends to our exceptional patient and resident care. “Every positive resident experience is made better by our associates. That’s why we invest in our team by supporting and fostering their career growth.  At BCH and JBR, we want you to reach your full potential, which is why we deliver the training and programs to do just that” reports Carole Francis, Licensed Nursing Home Administrator.

Are you looking to find a job and also help out your community? You may think you need a college degree to work in a field like health care. Although many employers look for prior experience or certificates to fill health care jobs, some health care positions require none at all. In fact, they can be learned through on-the-job training. The health sector is one of the best places to get your foot in the door before moving up a very diverse career ladder that offers the promise of long-term job security. Individuals in these entry-level positions support physicians and nurses in many ways. For example, Personal Care Aides assist with non-physical resident care, escort residents to appointments, keep residents’ rooms neat, set up equipment, store and move supplies, as well as assist elderly residents with making beds, doing laundry, passing trays at mealtimes and engaging the elderly in social conversations. Oftentimes, individuals in this position train to move up to the position of a Certified Nurse Assistant.

Jennie B. Richmond Nursing Home’s Certified Nursing Assistant training program is a great way to gain valuable hands-on clinical experience in the field of nursing care. Jennie B.’s program is free and requires minimal qualifications. Certified Nursing Assistants provide direct resident care and perform routine tasks under the supervision of nursing and medical staff. They may assist with some procedures, as well as report on any changes to a patient’s physical, mental and emotional condition. Trainees must complete a state-approved education program and pass their state’s competency exam to become certified.

Recently, Jennie B. Richmond Chaffee Nursing Home in Springville graduated five new Certified Nursing Assistants from their training program held in March. “This is our second class of trainees and we are happy to see them strive and succeed,” states Renna Thaine, Director of Nursing for Jennie B. Richmond Nursing Home.

As health care continues to grow as an industry, so will the need for workers in a variety of roles—many of which won’t even require you to have a college degree. Are you trying to get your foot in the door, but aren’t sure where to start? Jennie B. Richmond Nursing Home is actively recruiting for a variety of positions such as registered nurses (RNs), Licensed Practical Nurses (LPNs), certified nursing assistants (CNAs), personal care aides (PCAs) and screeners. Our next CNA Training course is starting soon. Training coursework is held regularly throughout the year and paid for by the organization. The next CNA training course will begin on May 2; applications are due by April 25. To learn more about the CNA training program or to apply, please email

BCH Foundation Supports Continuing Education Scholarship

BCH Foundation Board President Claudia Miller presents Alexia Wilson with a scholarship award.

The Bertrand Chaffee Hospital Foundation Board of Directors recently awarded the Elizabeth Dedrick Scholarship to Alexia Wilson, RN. Wilson was hired in April 2020 as the Medical Surgical Department Manager at Bertrand Chaffee Hospital. She has been a leader throughout the Covid-19 pandemic, working hard to prioritize care and compassion for patients and staff through an incredibly difficult time in healthcare. Alexia has continued to advance her education at Alfred State College, with a completion date of her Bachelor’s Degree in Nursing set for May of 2022.

The Bertrand Chaffee Hospital Foundation Board of Directors is proud to support the continuing education efforts of the staff members of Bertrand Chaffee Hospital and Jennie B. Richmond Nursing Home.

The Bertrand Chaffee Hospital Foundation in Springville provides financial assistance to Bertrand Chaffee Hospital and Jennie B. Richmond Nursing Home for equipment purchases, capital improvements and employee scholarships. Through the generosity of donors, employees, estate bequests and community fundraising efforts, the Foundation has supported the hospital and nursing home with nearly $2 million in funds over the past 10 years. Celebrating its 25th year in 2021, the Foundation is managed by a volunteer board of directors which meets quarterly. For more information, visit or call (716) 592-2871 ext. 1485.

Bertrand Chaffee Hospital Hosts Two-Day Diabetes Bootcamp in March

Bertrand Chaffee Hospital will host a Diabetes Bootcamp March 12, 8am until 2pm (lunch provided), and March 13, 8am until 12pm. Participants will learn everything they need to know about diabetes in one weekend. This two-day accredited diabetes education program will cover topics such as: Healthy Coping, Being Active, Medications, Monitoring, Reducing Risk Factors, and Healthy Eating.

Measures to ensure the safety of our patients and instructors will be taken, including: Temperature and symptom check upon entry to hospital, maximum number of 8 in the class, 6 feet between each participant, mask requirement for each participant and instructor, lunch area provided to facilitate social distancing while eating, and classroom disinfected after each class. Those interested must preregister for this program by Tuesday, March 8; no walk-ins will be accepted. An in-person or phone interview is required before attending the program. For more information or to register, please call (716) 592-9643. 

Bertrand Chaffee Hospital’s ongoing community and patient education services include prediabetes and diabetes courses and support groups and smoking cessation programs

Bertrand Chaffee Hospital Updated Visitation Policy and Hours

Updated Medical Floor Visiting Hours: 11:00am – 7:00pm*

  • All visitors must check in and be screened for symptoms (cough, shortness of breath, or fever) or potential exposure to someone with COVID-19.
  • All visitors must wear a mask upon entering the facility.
  • All visitors must be 12 years of age or older.
  • Up to two visitors per patient are allowed at one time.
  • Patients diagnosed with Covid-19 will continue to have restrictions for visitors unless under special circumstances and will need to be approved by the nursing supervisor.

* In accordance with the NYS Department of Health screening guidelines, visitors outside the posted visiting hours may be allowed only with the approval and coordination of the nurse manager or nursing supervisor on duty.

Thank you for your cooperation!

BCH-JBR Celebrates First Graduation Class for Nursing Assistant Training Program

The healthcare field is one of the top industries in the 2020s and continues to grow. Bertrand Chaffee Hospital and Jennie B. Richmond Chaffee Nursing Home in Springville are pleased to announce the first graduating class of their Certified Nursing Assistant (CNA) program, which was held in January.

The CNA training course is offered at the Bertrand Chaffee Hospital/Jennie B. Richmond Nursing Home campus and is approved by the New York State Department of Health. Coursework consists of three components, including Theory and Fundamentals, Lab, and Clinical. Enrollees in the training program are given the opportunity to acquire the knowledge, skills and attitudes to function safely in a clinical setting. Those who successfully complete all components of the course and the State of New York examination will receive a State of New York Certification for Nursing Assistant.

“Our training course prepares candidates for a career as a CNA. Our comprehensive and balanced classes for students interested in becoming CNA’s consist of an individual who provides basic care under the supervision of a licensed nurse,” states Renna Thaine, Director of Nursing for Jennie B. Richmond Nursing Home. “Certified Nursing Assistants, both locally and nationally, are one of the most in-demand jobs in the allied healthcare field and we want to recruit caring compassionate individuals that want to learn and grow with our organization.”

“Bertrand Chaffee Hospital and Jennie B. Richmond Chaffee Nursing Home are keeping healthcare needs local for our surrounding communities and keeping job opportunities local,” states Carole Francis, Licensed Nursing Home Administrator.

Training coursework is held regularly throughout the year and paid for by the organization. The next CNA training course will begin on March 7; applications are due by February 15. To learn more about the CNA training program or to apply, please email

Acts of Selflessness

By Jennifer Siragusa, Director of Patient Services, Bertrand Chaffee Hospital

I’m sure you’ve heard the old adage “seeing is believing.” This saying could not be more relevant now, especially in the healthcare field or, for that matter, any service-related industry.

As you walk in to a crowded hospital waiting room in your local community, you may be alarmed at first by the sheer volume of people waiting for care, perhaps you may feel disgruntled by the time you are waiting to be seen by a provider.

What you don’t see beyond the busy waiting area is what is happening behind the waiting room door.

What you don’t see is the unresponsive baby who had been rushed in by ambulance who is requiring the attention and care from half of the Emergency Department staff or the teenage boy involved in a skiing accident who arrived hours after you did who will lose his leg if he isn’t treated immediately.

What you don’t see while you waited 20 minutes for pain medication or 10 minutes for assistance to use the bathroom is the nurse performing chest compressions on the mother of three young children so that she might have a chance to see her children grow up.

Our doctors and nurses perform these actions every day, most of which go unseen or untold. They are entrusted to save lives, to provide outstanding care, and to deliver that care with compassion and kindness.

What we as patients and community members don’t necessarily see or feel is that the figurative rubber band of healthcare has snapped – the people we depend upon to perform these extraordinary acts of selflessness have been stretched to their breaking point. Despite clocking longer hours and fielding complaints of circumstances beyond their control, they weather this unparalleled environment with poise and pride. They are working harder than ever with less resources than ever, yet they continually show up so they can respectfully care for your loved ones and neighbors with dignity.

Please, the next time you are at your local healthcare facility, even your local grocery store, restaurant, or gas station, consider your interactions with the people you are depending upon to care for you, to serve you. You may not be seeing the full picture of what is going on in their workday, what is going on “behind the scenes”.

Your patience and understanding goes a long way with the staff who are working selflessly and tirelessly to make sure your small community hospital can care for your emergent needs.

Jennie B. Richmond Nursing Home Hosting CNA Class starting January 3

Jennie B. Richmond is hiring CNA’s and has a training class beginning on January 3, 2022! Looking for a new career to start the New Year? After successful completion of the four-week training course and probation period, new CNA’s will be eligible for a sign-on bonus!
If interested in applying or to learn more, please email or call (716) 592-2871.