2013 News


Dr. Edwin Heidelberger joins BCH Primary Care Center!

Dr. Edwin Heidelberger began seeing patients in the Primary Care Center in December 2013 and is still accepting new patients.

He obtained his medical degree from the State University of New York at Buffalo School of Medicine and Biomedical Sciences concurrent with a Ph.D. in Physiology. After completing a combined residency in Internal Medicine and Pediatrics at the State University of New York at Buffalo he was Board Certified in Pediatrics and Internal Medicine.

A resident of the Springville community for almost 20 years, Dr. Heidelberger has served on Bertrand Chaffee’s Board of Directors and now returns to his rural primary care roots to serve as Bertrand Chaffee Hospital’s Vice President of Medical Affairs.


Welcome James Urgo, FNP

James Urgo, a nurse practioner specializing in Family Practice, began seeing patients in the Bertrand Chaffee Hospital Primary Care Center on Monday, October 7th. He welcomes his current patients of Springville Primary Care, and will be collaborating with Dr. Edwin Heidelberger at the Center.

James Urgo, FNP, began his medical career as a paramedic in the 1980’s. He received an Associates of Science in Nursing in 1983 from Trocaire College and began working as a Registered Nurse. In 1998, James completed his Bachelors of Science in Nursing at Daemen College. He then attended D’Youville College and completed his Masters of Science in Nursing and has been practicing as a Family Nurse Practitioner since

James has been married to his wife Joanne for 34 years. They have 4 children and 3 grandchildren, with one on the way. James enjoys spending time with his family and ministering at a local church in Hamburg.

JUNE 2013

Bertrand Chaffee Hospital becomes an AADE accredited Diabetes Education Site

Bertrand Chaffee Hospital, of Springville, NY, was recently named an Accredited Diabetes Education site by the American Association of Diabetes Educators (AADE). This will enhance local residents’ access to critical diabetes education services.

Diabetes education is a collaborative process through which people with or at risk for diabetes gain the knowledge and skills needed to modify behavior and successfully self-manage the disease and its related conditions. The classes are presented by a team of diabetes educators from various clinical fields.

The Bertrand Chaffee Hospital Diabetes Education Team members include Michael Barnett –  Doctor of Pharmacy, Elizabeth Cappola – Registered Dietetic Technician, Nancy Fischer – Dietetic Technician, Kathleen Hebdon, RN – Certified Nurse Patient Educator, and Kyle Schwann – Certified Dietician and Nutritionist.

AADE Diabetes Education and Training entails five 2-hour classes; Healthy Eating, Being Active, Monitoring & Reducing Risk Factors, Taking Medications, and Healthy Coping & Problem Solving. In addition, each client is entitled to three hours of individualized nutritional counseling.

Bertrand Chaffee Hospital, located at 224 East Main Street, Springville, NY, will be offering diabetes education classes several times throughout the year. The AADE accreditation provides the ability to accept most major insurances, including Medicare and Medicaid. Clients can contact the department manager – Kathleen M. Hebdon, at (716) 592-9643 for more information and about how to enroll.

“Our area has needed formalized diabetes education for some time and now Bertrand Chaffee Hospital can provide a nationally recognized program for our residents. I am really excited to be part of this positive addition to healthcare services in Western New York.” says Hebdon

Leslie E. Kolb, RN, BSN, MBA, Program Director, Diabetes Education Accreditation Program states “Bertrand Chaffee Hospital is exactly the type of program we envisioned when we set up our accreditation program in 2009.”

MAY 2013

On May 30th 2013 the 1st Annual Garden Party was held at the Springville Country Club

The Thursday before, it was snowing, The Thursday after, a torrential rain storm.  But on Thursday May 30th, the sun was shining over the first annual Garden Party to benefit the exterior renovation project and Memorial Garden at Bertrand Chaffee Hospital.

Nearly 200 people attended the event at the Springville Country Club, and enjoyed the sounds of the Springville Jazz Orchestra while raising $12,000 for our Hospital and Nursing Home.

“The Memorial Garden concept was developed while we are in the process of renovating the parking lot and updating the exterior of the hospital,” said Foundation Board President William King.  “We lost two very special people during 2012, 20-year Board member Craig Wiede, and longtime devoted physician Richard Nowak.  This is an admirable way to remember them, and to remember those who have served this hospital well.”

Construction for the Memorial Garden, which will be highlighting the front entrance area of the hospital parking and entrance, will begin in the next few weeks.  The goal is to have the first phase of the project completed in August.

The Memorial Garden has been crafted by landscape designer Connie Lydon, who has family ties in the Springville area.  Lydon, and her father George Schichtel, have worked with hospital administration to create a comfortable and lasting tribute.

There were several local sponsors for the Garden Party, and additional benefactors have come forward since the event.  Future plans also include opportunities to purchase memory stones for the memorial walls and an expansion into the entrance area of the Jennie B. Richmond Nursing Home.

APRIL 2013

Bertrand Chaffee Hospital Named as Outstanding Organization of the Year by the Springville Area Chamber of Commerce

The Springville Area Chamber of Commerce held its annual gala on April 27, to recognize Grover Riefler as the citizen of the year, Oasis Bed and Breakfast as the outstanding business of the year and Bertrand Chaffee Hospital as the organization of the year.  Nils Gunnersen, CEO of Bertrand Chaffee Hospital stated as he received the award “As an organization, the hospital is a sum of many parts, recognizing members of his staff and the board of directors, as individuals who have helped the hospital along the way. We offer lots of services with the hope and the intent that the community supports us being here.  We are part of the community and hope they take advantage of us as a resource.”  Nils continued by saying that he is pleased to work with so many wonderful people to keep the hospital open for Springville and the surrounding community.

Bertrand Chaffee Primary Care Center Awarded New Designation from NCQA

Effective April 22, 2013 the National Committee for Quality Assurance (NCQA) recognized the Bertrand Chaffee Hospital Primary Care Center as a Patient Centered Medical Home (PCMH) – Level 3, which is the highest designation that can be awarded. “The process the Bertrand Chaffee Primary Care Center team has worked through to achieve this prestigious award was very important to our community.  We have raised the bar for Primary Care.” says Darlene Schrantz, Director of Patient Care Services.

Here are some of the characteristics of a Patient Centered Medical Home:

A Patient Centered Medical Home is not a building, an office or a house. It is a program for delivering care that places the patient at the center of everything we do. A Patient Centered Medical Home integrates patients as active participants in their own health and well-being.  Patients are cared for by a physician who leads the medical team that coordinates all aspects of preventive, acute and chronic care need of patients. Using Evidence Based Guidelines we are able to focus on the care and services to help patients achieve their own goals.  With combination and patient involvement we work together to make decisions that are best for the patients.

Coordinating Care for specific disease processes will decrease the time patients spend in hospitals.  It will also help cut down on patients being readmitted to hospitals by closely following and monitoring patients after their visits to hospitals or Emergency Rooms.  Another part of the PCMH is to educate the patients and hold them accountable for their own health care.  By getting the patients more involved, it creates a better provider/patient relationship.

As part of the PCMH we encourage patients to communicate with their clinical team via electronic messaging.  We have by implemented a Patient Portal through our electronic health record that allows patients to reach out to their clinical staff for refills, request appointments and referrals as well as, view test results.  It can be much more convenient for the patient and it also increases the ability to communicate with our staff.

This is a great accomplishment for Bertrand Chaffee Hospital and its Primary Care Center that will advance the health of our community!

2012 News


Bertrand Chaffee Hospital Imaging Department approved by the ACR for CT accreditation which is good for three years.

Bertrand Chaffee Hospital has, once again, been awarded a three year term of accreditation in Computerized Topography (CT) as the result of a recent survey by the American College of Radiology (ACR)

The ACR awards accreditation to facilities for the achievement of high practice standards.  Evaluations are conducted by board-certified physicians and medical physicists who are experts in the field.  They assess the qualifications of the personnel and the adequacy of the facility equipment.

ACR accreditation sites provide a high level of confidence for patients, referring physicians, and managed care organizations that only the highest quality care is being provided.

“We are very excited that we have been awarded this accreditation again and stress that this recognition is not easy to receive” says Lisa Smith, Manager of Imaging Services at Bertrand Chaffee.  The hospital is also accredited in Digital Mammography and MRI.  If you would like more information on this accreditation or to schedule an appointment, call the Imaging Department at 716 592-8169.

JULY 2012

Welcome Aboard!

Laurie Brown-Croyts   Tina Vandermeer-Gatti

In July, Bertrand Chaffee Hospital welcomed two new Nurse Practitioners to the Primary Care Center!  Both are Board Certified and are a wonderful compliment to the physicians in the Primary Care Center.

APRIL 2012

Bertrand Chaffee Hospital is proud to announce the Grand Opening of the Heart Center with an open house and ribbon cutting ceremony on Monday, April 30th from 10:00am-11:00am.  The Heart Center is located on the first floor of the hospital just past Ambulatory Surgery.

The new Heart Center at BCH will streamline the delivery of cardiac care by offering related services within a single department.  The services which are presently being offered in various locations in the hospital, will include Echocardiography (ECHO), ECHO stress testing, exercise stress testing, nuclear stress testing and pacemaker checks.  “We are very excited to be able to offer excellent cardiology services within the community” says Nils Gunnersen, CEO, “Patients no longer need to travel to Olean or Buffalo to see a cardiologist, or receive cardiac services, which is consistent with our strategic necessity to Keep Healthcare Local” continued Gunnersen.

Clinical cardiologists Dr. Thomas Smith and Dr. Syed Shah are available for inpatient and outpatient consultations as well as all services listed above.  In addition, Dr. Smith is Catholic Health’s Medical Director for Southern Tier Outreach and Dr. Shah is Catholic Health’s Medical Director for Cardiac Outreach.  This affiliation with Catholic Health and Mercy Hospital opens up access to nationally-ranked cardiac care for patients living in the Southern Tier and who are cared for at the Heart Center at Bertrand Chaffee Hospital.

Dr. Smith will be available on Monday to speak with visitors and patients at the open house.  Refreshments will also be served.  If you would like more information or to schedule an appointment, please call the Heart Center directly at (716) 592-9644.

2011 News


Welcome Aboard!

On November 28, 2011 Bertrand Chaffee Hospital welcomes back Dr. Timothy Siepel to the Bertrand Chaffee Primary Care Center.

Dr. Siepel is originally from Angola and did his medical training at University at Buffalo Medical School.  He has lived in West Valley since 1972.  Dr. Siepel has worked as a family medicine physician since 1972 in various offices including his own practice, Service Medical until 2009.  Since then he has been seeing patients in Derby and is very excited  to be returning to Springville.

Bertrand Chaffee Hospital Earns ACR Accreditation for MRI

Bertrand Chaffee Hospital has been awarded a three-year term of accreditation in magnetic resonance imaging (MRI) as the result of a recent review by the American College of Radiology (ACR). MRI is a noninvasive medical test that utilizes magnetic fields to produce anatomical images of internal body parts to help physicians diagnose and treat medical conditions.

The ACR gold seal of accreditation represents the highest level of image quality and patient safety. It is awarded only to facilities meeting ACR Practice Guidelines and Technical Standards after a peer-review evaluation by board-certified physicians and medical physicists who are experts in the field. Image quality, personnel qualifications, adequacy of facility equipment, quality control procedures, and quality assurance programs are assessed. The findings are reported to the ACR Committee on Accreditation, which subsequently provides the practice with a comprehensive report they can use for continuous practice improvement.

The ACR is a national professional organization serving more than 34,000 diagnostic/interventional radiologists, radiation oncologists, nuclear medicine physicians, and medical physicists with programs focusing on the practice of medical imaging and radiation oncology and the delivery of comprehensive health care services.

To schedule an appointment call 716-592-8169.

Welcome Aboard!

Bertrand Chaffee Hospital welcomes clinical cardiologist Syed A. Shah, MD to the new Heart Center at Bertrand Chaffee Hospital.

Dr. Shah is a former assistant professor in clinical medicine in the cardiology unit at the University of Rochester, Rochester, NY.  He is skilled in all non-invasive modalities including echo, stress testing, nuclear, TEE and CTA.  He brings extensive experience in developing outreach practices, relationship building, and business development and management to his new position and office practice.

Dr. Shah is now accepting patients at the Heart Center at Bertrand Chaffee Hospital.

For information or appointments, call:

(716) 592-8140


Welcome Aboard!

Bertrand Chaffee Hospital welcomes clinical cardiologist Thomas P. Smith, Jr., MD, FACC, to the new Heart Center at Bertrand Chaffee Hospital, conveniently located on the Bertrand Chaffee Primary Care Center.

Dr. Smith obtained his medical degree from the State University of New York at Buffalo School of Medicine and Biomedical Sciences. He is board certified by the American Board of Internal Medi­cine for both internal medicine and cardiovascular disease, and is a Fellow of the American College of Cardiology. He also holds a bachelor’s degree in physics from Iona College, and a master’s degree in electrical engineering from Rensselaer Polytechnic Institute.

In addition, Dr. Smith will serve as Catholic Health Medical Director for Southern Tier Outreach. This affiliation with Catholic Health and Mercy Hospital opens up access to nationally-ranked cardiac care for patients living in the Southern Tier who will be treated at the new Heart Center.

Dr. Smith is now accepting patients at the Heart Center at Bertrand Chaffee Hospital.

For information or appointments, call:

(716) 592-8140

JULY 2011

On July 28th the SEIU Union members at Bertrand Chaffee Hospital and Jennie B. Richmond Nursing Home ratified a contract.

Management and union leaders, with the help of a federal mediator, were able to come to an agreement which will remain in effect through September 2013.

JUNE 2011

Bertrand Chaffee Hospital consumates Affiliation Agreement with Catholic Health.  Click here to view press release.

APRIL 2011

Digital Mammography now available at Bertrand Chaffee Hospital !

Yes it’s true, Bertrand Chaffee Hospital has acquired Digital Mammography – state of the art imaging technology.  Thanks to the Bertrand Chaffee Hospital Foundation and to the many organizations and local residents who made contributions to our capital campaign, patients will now be able to receive high quality digital breast scans, convenient and close to home.

Thanks to many of the staff from Bertrand Chaffee Hospital and Jennie B. Richmond Nursing Home for putting together and participating in the annual basket raffle and the Boo Bash held in October of 2010.  Special thanks go to the Bertrand Chaffee Hospital Women’s Association who have organized many successful events, the Cordelian Club who raises funds for the hospital through a dance each year, and to the Springville Griffins Community Education Foundation for donating their proceeds from the Wine Tasting event last year.  All these events together with substantial donations from individuals from our local community were instrumental in raising the funds to bring this life-saving technology to Bertrand Chaffee Hospital.

Patients who are in need this imaging service may call 592-8169 and set up an appointment.

Again thanks to all who help us to Keep Healthcare Local by bringing this life saving technology to Bertrand Chaffee Hospital, you deserve the best, and now you have it!