Hotlines for Help: 2-1-1 WNY and Crisis Services

At its July meeting, the Springville Regional Services Coalition continued its discussion regarding local access to social and human services agencies for residents in the Springville area.

One idea from that monthly meeting, and one that we share here in this release, is that there are two existing resources that need to be more widely known by Western New York residents and agencies that work with individuals and families.

2-1-1 WNY is a free and confidential link to health and human services. Dialing three easy numbers – 2-1-1 – on your phone connects to a trained information and referral specialist every day, all day. Callers can be directed to information about basic needs, food assistance, free tax preparation, holiday assistance, housing, job training, legal counseling, mental health services, substance abuse services, volunteer opportunities and other services in Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, and Wyoming counties.

Another phone number that people should program into their phones is (716) 831-7007. This is another hotline, run by Erie County and Crisis Services, providing callers with resources and referrals to substance abuse, addiction and mental health services. This hotline opened for calls in August 2016 and has referred hundreds of people since to recovery, treatment and counseling programs.

The Springville Regional Service Coalition unites human resource providers, public service organizations and individuals to improve the quality of life for the greater Springville community by facilitating cooperation, collaboration, communication and creation of initiatives. The group meets on the third Thursday of the month at 10 a.m. in the village of Springville offices at 65 Franklin Street. No meeting is scheduled for August and the next will be on September 21. Contact to be included in our communications.