Department Spotlight: Registration
The Bertrand Chaffee Hospital lobby sees a cast of constantly changing characters. Family members sit with snacks from the coffee shop, employees pass through, and patients wait for their turn to check in with one of the most visible parts of hospital administration: the Registration Department.
The registration desk at Bertrand Chaffee Hospital is the first department many patients encounter when visiting our facility. From a steady stream of patients to constant phone calls, the BCH registration desk manages a flurry of activity from seven in the morning until seven at night.
Our mission is to investigate and solve medical script dilemmas for patients at Bertrand Chaffee Hospital. No patient will get past us without paperwork.
As the clerks work with patients and family members, they also coordinate with provider offices, medical records, billing and insurance companies to make sure the information is up-to-date.
It takes accuracy, a strong sense of customer service, and a willingness to be flexible to be a hospital registration clerk. “We do everything we can to make our patients’ time in registration as easy, quick and painless as possible,” Vanderkarr shared.