Bertrand Chaffee Hospital Temporarily Suspends Hospital Visitations Beginning November 16

In response to the recent rise in COVID-positive cases in our region, Bertrand Chaffee Hospital is suspending all visitation to the Medical/Surgical floor, effective Monday, November 16, 2020. Exceptions to visitor restrictions will be made only at the discretion of the Hospital staff following guidance from the New York State Department of Health. These visitors will be subject to a verbal health screening and temperature scan upon entrance to the Hospital building.

Emergency Room visitation remains unchanged; one visitor per patient at the discretion of the Emergency Room staff and the visitor will undergo the screening process and procedures as outlined above. Additional visitors are encouraged to wait outside of the building in their vehicle.

This decision was made out of an abundance of caution to protect the safety of Bertrand Chaffee Hospital patients and staff.

“Our Emergency Preparedness team has been monitoring the progress of the virus and has been in constant communication with our county and state health departments,” said Vice President of Medical Affairs Dr. Ed Heidelberger. “While we are not required to suspend hospital visitations at this time, we believe it is a decision that is keeping the safety of our patients and the well-being of our community in mind – our number one priority in our efforts to slow the spread of COVID-19.”

Jennie B. Richmond Nursing Home’s visitation policy remains unchanged from the guidance put forth by the New York State Department of Health on September 17.

Bertrand Chaffee Hospital, following guidance from the New York State Department of Health and the Centers for Disease Control and Prevention, reserves the right to modify these policies and measures at any time.

As a reminder, those in need of COVID testing are asked to consult their primary care provider first or call the Hospital first. All COVID testing at BCH requires a medical professional order. Please do not come directly to the hospital. Bertrand Chaffee Hospital has procedures put in place for COVID testing in order to keep patients and staff safe.

Thank you for continuing to do your part in order to keep our community healthy and safe.

Department Spotlight: Medical-Surgical Department

The inpatient care provided on Bertrand Chaffee Hospital’s second floor forms the core of healthcare services in Springville. For recovery from a serious illness, ailment or injury, a stay at “the Gem on the Hill” is one service among many available at our community hospital.

The culture of a hospital stay has changed over the years. Weeks of recuperation in an inpatient setting used to be the norm. Today, there is an emphasis on recovering at home in consultation with one’s primary care provider.

A shift in inpatient stays at Bertrand Chaffee Hospital has been the introduction of a hospitalist program. Hospitalists are physicians, physician assistants and nurse practitioners who manage patient care during their time “on the floor.” They coordinate medications, tests, treatment, education and discharge as a team with respiratory therapists, physical therapists, a pharmacist, social worker and family members to aid patients as they heal. Add to that a first-class nursing team and BCH patients are in good and caring hands.

“Our nursing staff understands that no one looks forward to being in the hospital,” said Donelle Thomas, RN, medical-surgical nurse manager. “We want our patients and their families to be as comfortable as possible as they recover, and that they’re prepared to continue to heal and resume normal activities once they’re released.”

With support from the BCH Foundation and donors like the BCH Women’s Association, Cordelian Club and Springville-Griffith Community Education Foundation, the hospital has invested in new inpatient beds, vital signs equipment and room renovations.