Jennie B. Richmond Nursing Home Resumption of Nursing Home Visitation

Jennie B. Richmond Nursing Home is pleased to announce the resumption of visitation at the Nursing Home, effective 7/17/2020. Visitations are able to resume so long as the facility remains free of any COVID-positive cases in either residents or staff for 28 consecutive days and our region is in at least Phase 3, as determined by the Governor of New York State.

Per the guidelines determined by the New York State Department of Health:

  • No more than 10% of Nursing Home residents shall have visitors at any one time and only two visitors will be allowed per resident at one time (one visitor must be over 18 years of age).
  • If there is a COVID-positive diagnosis in either a Nursing Home Resident or Staff Member or our region falls below Phase 3, Nursing Home visitation will be suspended immediately until further notice.
  • Exclusions from this policy and criteria include if a Nursing Home Resident is: under Hospice care, end of life care, or a significant change in condition.
  • Visitation will not be allowed for any Resident who is under isolation precautions including, but not limited to, a new admission or readmission from a hospital.

Visitations will be limited and must be scheduled in advance by calling (716) 592-2871 x 4776.

Visitation procedures are as follows:

  • Visitors must call ahead and schedule a time to visit with their loved one. The visitation schedule is as follows: Monday/Wednesday/Friday from 9:30am to 11:30am and 1:00pm to 4:30pm; Sunday from 9:30am to 12:00pm.
  • All visitors must report to the screening area in the front main entrance at Jennie B. Richmond prior to and when leaving the facility for their visit.
  • Visitors must wear a face mask fully covering their nose and mouth upon entering the facility and remain wearing it while in the facility.
  • Visitors will sign in with their contact information, have their temperature taken and recorded, and will answer the following questions:
  • Have you experienced any shortness of breath or a cough?
  • Are you currently being treated for a lung infection?
  • Have you travelled outside of New York State or the U.S. or have you come in contact with someone who has travelled outside of the U.S. in the last 30 days?
  • If the visitor(s) pass the screening process, they will be given a Visitor Badge to wear during their visit which will include their name, room number of the Resident they are visiting, and the date/time.
  • Visits will occur in the outside courtyard area or, in the case of inclement weather, the main dining room. Visiting areas will be spaced appropriately for proper social distancing.

Should family or loved ones have questions regarding visitation policies or procedures, we encourage you to contact Allysa Olsen, Nursing Home Administrator, at (716) 592-2871 x 1201.

We are pleased to resume visitation and are working diligently to adhere to the NYS Department of Health guidelines and provide as safe of an experience as possible. We appreciate your patience during these unprecedented times. Thank you!

New York State Department of Health: COVID-19 Updated Guidance for Hospitals Regarding Visitation

Updated: 6/18/2020

On June 17, 2020, the NYS Department of Health declared that hospital visitation can begin again with strict safeguards that will limit the possibility of the spread of COVID-19 to patients, staff, and visitors.

Bertrand Chaffee Hospital has adopted and is implementing the following measures in order to resume visitation on the Medical Floor:

  • Visitation hours are from 10:00am to 12:00pm and 5:00pm to 7:00pm, only. Visitors are only to visit the patient’s room and should not walk around other areas of the Hospital building.
  • Per the NYS Department of Health, visitors must be greater than 18 years old, with the exception of end-of-life visits.
  • Visitation will be limited to one visitor per patient at a time.
  • Visitors must wear a mask over their mouth and nose when in the Hospital building. If entering an Isolation Precaution room, visitors will be required to wear all appropriate Personal Protective Equipment (PPE). If the visitor does not agree to wear all appropriate PPE, they can be denied visitation.
  • Visitors must enter Bertrand Chaffee Hospital through the Main Entrance lobby door and must proceed directly to the screening table.
  • Visitors will be screened for temperature, any COVID symptoms in the last 14 days, and any contact with a COVID positive person in the last 14 days.
  • Information about the risks of visiting will be given to the visitor at the screening desk and their name, phone number, who they are visiting, and the date and time of the visit will be recorded. Visitors will be given a “Visitor” sticker to wear.

Emergency Room visitation remains unchanged; one visitor per patient at the discretion of the Emergency Room staff and will undergo the screening process and procedures as outlined above.

Ambulatory Surgery patients undergoing same-day procedures may be accompanied by one person, only, and will undergo the screening process and procedures as outlined above.

Bertrand Chaffee Hospital, following guidance from the New York State Department of Health and the Centers for Disease Control and Prevention, reserves the right to modify these policies and measures at any time.

Bertrand Chaffee Hospital Welcomes Radiologists Dr. Mark Fenzl and Dr. Howard Stoll

Dr. Mark Fenzl

Bertrand Chaffee Hospital is pleased to announce that Dr. Mark Fenzl and Dr. Howard Stoll will be leading Bertrand Chaffee’s Imaging Department, effective March 30.

Dr. Fenzl joined the radiology practice his father founded, Southtowns Radiology, in 1993 where he worked until 2007. At that time, he and his childhood friend Dr. Howard Stoll co-founded Juniper Radiology, where they worked at TLC Lakeshore Hospital and Chautauqua MRI in Irving, NY.

Dr. Fenzl completed medical school at the State University of New York at Buffalo, followed by internship with Millard Fillmore Hospital and diagnostic radiology residency at the State University of New York at Buffalo. Dr. Fenzl is board-certified in Diagnostic Radiology by the American Board of Radiology. He is a proud, life-long Southtowns resident, where he and his wife raised four children.

Dr. Stoll completed medical school at the State University of New York at Buffalo, internship at Children’s Hospital of Buffalo, nuclear medicine residency at the State University of New York at Buffalo and radiology residency at the University of Virginia – Charlottesville. Dr. Stoll is board-certified by the American College of Radiology. He is a life-long Southtowns resident, where he and his wife raised three children.

“Dr. Fenzl and Dr. Stoll both bring a vast wealth of experience and diagnostic radiologic capabilities to Bertrand Chaffee Hospital,” said BCH CEO Nils Gunnersen. “We are thrilled to have them join the BCH family and share their expertise in order to best serve our patients and community.”

The Bertrand Chaffee Hospital Imaging Department, located on the hospital’s first floor, provides a comprehensive array of imaging services including x-ray, CT, MRI, ultrasound, bone density, 3D mammography, and nuclear medicine. For appointments, call (716) 592-8117.

Visitor Restrictions at Jennie B. Richmond Nursing Home

Please take note of the following memo from Allysa Olsen, Administrator, Jennie B. Richmond Nursing Home:

Effective March 12, 2020, due to the current state of Coronvirus (COVID-19), as well as under the guidance of the Center for Disease Control and NYS Department of Health, visitors will not be allowed at Jennie B. Richmond Nursing Home, unless it is for medical necessity. To facilitate communication between our residents and their families and loved ones, we are encouraging the utilization of alternate means of communication such as phone calls, Facetime, Skype, etc. Our facility has set up multiple laptops in order to facilitate e-communication. This will continue until further notice.

We want to emphasize and reassure our community that there are currently no suspected or confirmed cases of COVID-19 at Jennie B. Richmond Nursing Home (as well as Bertrand Chaffee Hospital), but we are instituting this policy to further prevent outside exposure and the potential spread of illness in order to protect our residents. We appreciate your understanding and cooperation during this time.

Bertrand Chaffee Hospital Hosts Two-Day Diabetes Bootcamp in March

Bertrand Chaffee Hospital will host a Diabetes Bootcamp March 14, 8am until 2pm (lunch provided), and March 15 8am until 12pm. Participants will learn everything they need to know about diabetes in one weekend.

This two-day accredited diabetes education program will cover topics such as: Healthy Eating, Being Active, Medications, Monitoring, Long-term Risks, Hyper- and Hypoglycemia, and Health Coping.

Those interested must preregister for this program by March 11, no walk-ins will be accepted. An in-person or phone interview is required before attending the program. For more information or to register, please call (716) 592-9643. 

Bertrand Chaffee Hospital’s ongoing community and patient education services include prediabetes and diabetes courses and support groups and smoking cessation programs.


The Cattaraugus County Town Highway Supervisors Association delivered a supply of new toys and stuffed animals for the Bertrand Chaffee Hospital Emergency Department on December 17. Staff in the ED gives out toys to its youngest patients and visitors. The Association also collected toys during the holiday season to deliver to Olean General Hospital, Cattaraugus County Department of Social Services, the Ronald McDonald House in Buffalo, and the John R. Oishei Children’s Hospital in Buffalo.

Representatives from the Cattaraugus County Town Highway Superintendents Association present gifts for the youngest emergency department patients at Bertrand Chaffee Hospital.

From left: Teresa Fink, RN, Town of East Otto Highway Superintendent Tom Benz, Diane Metz of Suit-Kote, Rachael Conklin, RN, and Casey Suraf, LPN.