New York State Department of Health: COVID-19 Updated Guidance for Hospitals Regarding Visitation

Updated: 6/18/2020

On June 17, 2020, the NYS Department of Health declared that hospital visitation can begin again with strict safeguards that will limit the possibility of the spread of COVID-19 to patients, staff, and visitors.

Bertrand Chaffee Hospital has adopted and is implementing the following measures in order to resume visitation on the Medical Floor:

  • Visitation hours are from 10:00am to 12:00pm and 5:00pm to 7:00pm, only. Visitors are only to visit the patient’s room and should not walk around other areas of the Hospital building.
  • Per the NYS Department of Health, visitors must be greater than 18 years old, with the exception of end-of-life visits.
  • Visitation will be limited to one visitor per patient at a time.
  • Visitors must wear a mask over their mouth and nose when in the Hospital building. If entering an Isolation Precaution room, visitors will be required to wear all appropriate Personal Protective Equipment (PPE). If the visitor does not agree to wear all appropriate PPE, they can be denied visitation.
  • Visitors must enter Bertrand Chaffee Hospital through the Main Entrance lobby door and must proceed directly to the screening table.
  • Visitors will be screened for temperature, any COVID symptoms in the last 14 days, and any contact with a COVID positive person in the last 14 days.
  • Information about the risks of visiting will be given to the visitor at the screening desk and their name, phone number, who they are visiting, and the date and time of the visit will be recorded. Visitors will be given a “Visitor” sticker to wear.

Emergency Room visitation remains unchanged; one visitor per patient at the discretion of the Emergency Room staff and will undergo the screening process and procedures as outlined above.

Ambulatory Surgery patients undergoing same-day procedures may be accompanied by one person, only, and will undergo the screening process and procedures as outlined above.

Bertrand Chaffee Hospital, following guidance from the New York State Department of Health and the Centers for Disease Control and Prevention, reserves the right to modify these policies and measures at any time.

Bertrand Chaffee Hospital Welcomes Radiologists Dr. Mark Fenzl and Dr. Howard Stoll

Dr. Mark Fenzl

Bertrand Chaffee Hospital is pleased to announce that Dr. Mark Fenzl and Dr. Howard Stoll will be leading Bertrand Chaffee’s Imaging Department, effective March 30.

Dr. Fenzl joined the radiology practice his father founded, Southtowns Radiology, in 1993 where he worked until 2007. At that time, he and his childhood friend Dr. Howard Stoll co-founded Juniper Radiology, where they worked at TLC Lakeshore Hospital and Chautauqua MRI in Irving, NY.

Dr. Fenzl completed medical school at the State University of New York at Buffalo, followed by internship with Millard Fillmore Hospital and diagnostic radiology residency at the State University of New York at Buffalo. Dr. Fenzl is board-certified in Diagnostic Radiology by the American Board of Radiology. He is a proud, life-long Southtowns resident, where he and his wife raised four children.

Dr. Stoll completed medical school at the State University of New York at Buffalo, internship at Children’s Hospital of Buffalo, nuclear medicine residency at the State University of New York at Buffalo and radiology residency at the University of Virginia – Charlottesville. Dr. Stoll is board-certified by the American College of Radiology. He is a life-long Southtowns resident, where he and his wife raised three children.

“Dr. Fenzl and Dr. Stoll both bring a vast wealth of experience and diagnostic radiologic capabilities to Bertrand Chaffee Hospital,” said BCH CEO Nils Gunnersen. “We are thrilled to have them join the BCH family and share their expertise in order to best serve our patients and community.”

The Bertrand Chaffee Hospital Imaging Department, located on the hospital’s first floor, provides a comprehensive array of imaging services including x-ray, CT, MRI, ultrasound, bone density, 3D mammography, and nuclear medicine. For appointments, call (716) 592-8117.

Visitor Restrictions at Jennie B. Richmond Nursing Home

Please take note of the following memo from Allysa Olsen, Administrator, Jennie B. Richmond Nursing Home:


Effective March 12, 2020, due to the current state of Coronvirus (COVID-19), as well as under the guidance of the Center for Disease Control and NYS Department of Health, visitors will not be allowed at Jennie B. Richmond Nursing Home, unless it is for medical necessity. To facilitate communication between our residents and their families and loved ones, we are encouraging the utilization of alternate means of communication such as phone calls, Facetime, Skype, etc. Our facility has set up multiple laptops in order to facilitate e-communication. This will continue until further notice.


We want to emphasize and reassure our community that there are currently no suspected or confirmed cases of COVID-19 at Jennie B. Richmond Nursing Home (as well as Bertrand Chaffee Hospital), but we are instituting this policy to further prevent outside exposure and the potential spread of illness in order to protect our residents. We appreciate your understanding and cooperation during this time.

Bertrand Chaffee Hospital Hosts Two-Day Diabetes Bootcamp in March

Bertrand Chaffee Hospital will host a Diabetes Bootcamp March 14, 8am until 2pm (lunch provided), and March 15 8am until 12pm. Participants will learn everything they need to know about diabetes in one weekend.

This two-day accredited diabetes education program will cover topics such as: Healthy Eating, Being Active, Medications, Monitoring, Long-term Risks, Hyper- and Hypoglycemia, and Health Coping.

Those interested must preregister for this program by March 11, no walk-ins will be accepted. An in-person or phone interview is required before attending the program. For more information or to register, please call (716) 592-9643. 

Bertrand Chaffee Hospital’s ongoing community and patient education services include prediabetes and diabetes courses and support groups and smoking cessation programs.

REPRESENTATIVES FROM THE CATTARAUGUS COUNTY TOWN HIGHWAY SUPERINTENDENTS ASSOCIATION PRESENT GIFTS FOR THE YOUNGEST EMERGENCY DEPARTMENT PATIENTS AT BERTRAND CHAFFEE HOSPITAL

The Cattaraugus County Town Highway Supervisors Association delivered a supply of new toys and stuffed animals for the Bertrand Chaffee Hospital Emergency Department on December 17. Staff in the ED gives out toys to its youngest patients and visitors. The Association also collected toys during the holiday season to deliver to Olean General Hospital, Cattaraugus County Department of Social Services, the Ronald McDonald House in Buffalo, and the John R. Oishei Children’s Hospital in Buffalo.

Representatives from the Cattaraugus County Town Highway Superintendents Association present gifts for the youngest emergency department patients at Bertrand Chaffee Hospital.

From left: Teresa Fink, RN, Town of East Otto Highway Superintendent Tom Benz, Diane Metz of Suit-Kote, Rachael Conklin, RN, and Casey Suraf, LPN.

Bertrand Chaffee Hospital Announces Office Opening of WNY Pediatric Endocrinology

Bertrand Chaffee Hospital is pleased to announce the opening of WNY Pediatric Endocrinology’s newest location at Bertrand Chaffee Hospital on Wednesday, August 28. Their doctors are both certified by the American Academy of Pediatrics in Pediatric Endocrinology and have over 10 years of experience treating patients.

Nadezhda (Nadia) Danilovich, MD graduated from Gomel State Medial Institute in Belarus and completed her residency and fellowship at Women and Children’s Hospital of Buffalo. She is a member of the American Board of Pediatrics and the American Board of Pediatric Endocrinology.

Shannon Fournter, MD graduated from the State University of New York at Buffalo School of Medicine and completed her residency at Children’s Hospital of Buffalo and her fellowship at Children’s Hospital of Philadelphia. She is a member of the American Board of Pediatrics and the American Board of Pediatric Endocrinology.

The doctors will be treating the following conditions:

• Growth concerns
• Short stature
• Abnormal weight gain
• Early or delayed puberty
• Pituitary dysregulation
• Thyroid concerns
• Bone health
• Lipid concerns
• Adrenal disorders
• PCOS and other menstrual irregularities

Please call (585) 201-7112 to schedule an appointment or visit their website at www.wnypedsendo.com. Drs. Danilovich and Fourtner look forward to serving Springville and the surrounding communities.

Bertrand Chaffee Hospital Welcomes Dr. Salvatore Calandra

The Bertrand Chaffee Heart Center is pleased to announce that Dr. Salvatore Calandra will be joining the Heart Center in early May.

Dr. Salvatore Calandra, MD is a Board Certified Cardiologist who has been practicing in the WNY area for the last 28 years. He was a partner with the Cardiology Group of WNY for 26 years and Director of the Cardiac Cath Lab and Intervention for the Catholic Health System for 17 years. He presently is the Director of Cardiology for Mobile Healthcare Partners/Mobile Primary Care. Recently, he has joined the cardiology team at ECMC.

“We need to strive to educate individuals to be proactive in their cardiac and vascular health and to educate our patients to recognize the warning signs and symptoms of heart disease and stroke,” said Calandra. “Time is of the essence to get to a doctor or seek medical attention.”

“Dr. Calandra brings a wealth of experience to our Heart Center team,” said CEO Nils Gunnersen. “His focus on patient education and dedication to the heart health of our WNY community echoes the mission of BCH and keeping healthcare local.”

The Bertrand Chaffee Hospital Heart Center, located on the hospital’s first floor, provides a comprehensive array of clinical and diagnostic cardiac and vascular services, including outpatient consults, echo, regular and stress echo testing and pacemaker interrogation. For appointments, call (716) 592-9644.