Bertrand Chaffee Hospital

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Patient and Family Services

The Patient and Family Services Department is staffed by two registered nurses. They will assist in obtaining any services the patient needs at home after the patient is discharged from a hospital stay. Some of the services available are public health nursing, home health aide, tele-monitoring, physical therapy from home, lifeline services, home IV antibiotics, and palliative care/hospice. We can also assist in obtaining sub-acute rehabilitation when necessary or long-term nursing home care as well as answer any questions related to nursing home stays.

Hours of Operation

We are available Monday through Friday from 7 a.m. – 3:30 p.m. with the exception of holidays.

Contact Information

If you need further information, please contact (716) 592-2871 at ext. 1222 (Renna Thaine, RN) or ext. 1209 (Joyce Locicero, RN).


Contact Info

222-224 East Main Street
Springville, NY 14141-1443
(716) 592-2871

Heart Center 592-9644

Primary Care Center 592-8140